Frequently Asked Questions
Everything you need to know about your Alden Shop experience.
What is your standard shipping policy?
We offer free standard shipping on all orders over $150. For orders below this amount, a flat rate of $9.95 applies. Most orders are processed within 1-2 business days and typically arrive within 3-5 business days.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our returns portal to generate a prepaid shipping label.
Are your products ethically sourced?
Yes, quality and ethics are at the core of The Alden Shop. We partner exclusively with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna.
How can I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for personalized advice.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey directly on our carrier's website.